How can the Intelligent Enterprise impact the Telecommunications industry?

Disruptive change is happening in the telecommunications industry at a rapid pace. 5G, new market entrants, innovations in business models, mergers, and evolving industry standards require constant adaptation. Communications service providers (CSPs) must be able to respond to rapidly changing conditions yet still comply with all standards. How does a digital core with a true single source of truth help?

Strategic Priorities in a Digital Economy
The digital economy is disruptive. Telecommunications companies need strategic priorities that drive transformation. SAP solutions powered by Approyo supports a reimagined set of end-to-end (E2E) business scenarios to support the strategic priorities of working in a digital environment.

• Intelligent operations - New innovations around artificial intelligence, machine learning, blockchain, and more have the potential to drive vast efficiencies around existing business processes and enable new generation processes moving forward.Labor-intensive processes around management of invoices, service tickets, and customer attrition will be among the first processes that leverage new technologies to drive optimization in an intelligent enterprise.
• Profitable customer centricity - With new market entrants and OTT players providing heavy competition, successful telcos are extending the use of new technologies to rethink how they can deliver optimal customer experiences, manage profitability, and offer relevant services. Putting customers first and optimizing margins will become more important to drive overall business growth. Focusing on delivering a superior and personalized customer experience will become even more critical to compete effectively.
• Innovative business models - The emergence of a sensor-based world opens up the space for platform providers to deliver adapted and scalable solutions for connectivity, insight, applications, and processes in the IoT. Providers can offer sensor-friendly vertical services and solutions to enterprise customers or industry ecosystems, and also develop industry-specific stack-and-build competence and partner ecosystems that target strategic industries, both organically or by acquisition.

Respond quickly to market dynamics
A digital core is a critical component of a modern telecommunications company’s IT architecture to ensure stability and long-term reliability for core enterprise processes. It must also provide the flexibility to adapt quickly to new opportunities, challenges, and regulations. This solid foundation gives you a single source of truth, which in turn enables flexibility for innovation to accommodate new over-the-top (OTT) competitors, new revenue driving business models, and continued industry consolidation.

Create efficiencies throughout the business
The ability to respond quickly is an essential part of managing a telecommunications company. To do this, simulation, prediction, and analytical capabilities are important components. Data is critical for gaining the insight to make decisions. This insight must be at a granular level, so that margins can be optimized to drive profitability by understanding where revenue leakage is happening at the per-subscriber level.

Gain visibility to become more profitable
With the commoditization of core communications services, every telecommunications company is looking for opportunities to maximize margins and profitability. Visibility across the business is the critical component to finding areas to mitigate margin loss and optimize profitability. Granular insights at the subscriber, service, and channel levels provide the opportunity to identify problem areas and react quickly to remedy them.

Leverage new innovations for evolving business models
Customers in every industry are demanding innovation and often look to their CSP to deliver services based on these innovations. The opportunity exists for CSPs that can react quickly and that have a digital core in place to deliver these services. With the right capabilities in place, CSPs are in a prime position to be the providers of choice to enable new services such as connected cars, smart transportation, connected health, and more.

The intelligent ERP
Bringing SAP S/4HANA and SAP Leonardo technologies together as a digital core will result in a more flexible and intelligent enterprise. To achieve next-generation business processes and business models, companies need an intelligent ERP solution that can be continuously enhanced and extended with innovative business services and applications built on emerging technologies, including machine learning, blockchain, and the Internet of Things (IoT). Telecommunications companies that have big innovation appetites or prefer to be early adopters have already begun this journey.

How can the Intelligent Enterprise impact the Insurance industry?

Radical change in the insurance industry is occurring at a rapid pace. Changes in technologies, in business models, in standards, and in the makeup of insurance companies themselves require constant adaptation. Insurers must be able to respond to rapidly changing conditions yet still comply with all standards. How does a digital core with a true single source of truth help?

Strategic Priorities in a Digital Economy

• Digital engagement - Customers want to engage with insurers through seamless, interactive experiences across all channels, including self-service portals. Insurers must communicate with people and devices and connect to external data sources to build an engagement model with the real world. The creation of consistent, loyalty-building experiences is essential to meet the expectations of customers in today’s digital world.
• Protection service - Customer expectations are moving in the direction that a potential loss should be prevented before it occurs by means of a protection service. Insurers should deploy hybrid products by bundling insurance coverage across lines of business with non-insurance products and services to offer requested protection services.
• Data-driven influence - Customer data about behavior and points of view needs to be analyzed to enable insurers to deliver innovative products to market quickly while maintaining existing products more efficiently. Insurers need to use the key insights provided by IoT applications and related insurance services to drive not only what products are created and what services are offered but also when and where.

The Need for an Intelligent ERP System

Responding to rapid changes
A digital core is an IT architecture that offers stability and long-term reliability for core enterprise processes yet also provides the flexibility to adapt quickly to new opportunities, challenges, and regulations. This solid foundation gives you a single source of truth, which, in turn, enables flexibility for innovation to accommodate new business models, new regulations, and new business events, such as mergers or acquisitions.

Simulation and analytics
The ability to respond quickly is an essential part of managing an insurance company. To do this, simulation, prediction, and analytical capabilities are important. Data is critical for gaining insight to make decisions. This insight must be at a granular level so decision-makers have the detail they need to understand trends, opportunities, and risks and quickly carry out what-if analysis using predictive algorithms.

Keeping data under control
Every insurance company needs the computing capability for carrying out complex risk assessments with large data sets to support timely, real-time analysis. Everyone in the company must have access to data they need, whenever and wherever they need it. They must also manage the enormous amount of data generated by connected networks to develop and deliver leading-edge products and services.

Addressing innovative opportunities
Customers in every industry are demanding innovation. Companies are responding with new products and services that better meet individual needs. These new offerings impact every facet of business, not just the front office. Companies must address end-to-end (E2E) processes across departments and lines of business to deliver on new customer experiences, products, and services

The Intelligent ERP powered by Approyo 
Bringing SAP S/4HANA and SAP Leonardo technologies together as a digital core will result in a more flexible and intelligent enterprise. To achieve next-generation business processes, companies need an intelligent ERP solution that can be continuously enhanced and extended with innovative business services and applications built on emerging technologies, including machine learning, blockchain, and the Internet of Things (IoT). Insurance companies that have big innovation appetites or prefer to be early adopters have already begun this journey.

Three principles that define intelligent ERP

In an age when the incumbent status is no defense against the competition, maintaining a sustained advantage requires you to meet customers where they are and provide services that will delight them. A strategy built on Intelligent ERP solutions serves this purpose by enhancing your efficiency, effectiveness, and agility. Intelligent ERP solutions provide business capabilities that will help you surpass current capabilities.

The Intelligent ERP Difference:

• Hands-free UX, digital assistance and instant insights deliver value-adding experiences
• Machine learning, AI and predictive analytics for increased automation and efficiency
• Reinvent and redefine processes with applied best practices built on the latest innovations

3 principles that define intelligent ERP

Digital age user experience
An award-winning user experience across the entire organization including a context-aware, business savvy digital assistant.

Automation
Intelligence and learning capabilities powered by AI, machine learning, NPL, predictive analytics and more, combined with real-time insight to action helps add automation to key functions, signal users when input is required and enable smarter and faster decisions.

Next-generation processes
Rethinking the way business gets done through the smart application of technology and innovation.

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What's new in SAP S/4HANA 1809

SAP S/4HANA® is a real-time enterprise resource management suite for digital business. It is built on advanced in-memory platform, SAP HANA, and offers personalized, consumer-grade user experience with SAP Fiori. Deployable in the cloud or on premise, SAP S/4HANA can drive instant value across all lines of business – no matter your industry or business size.

SAP S/4HANA is the digital core – the nerve center – of your entire business. It consolidates internal and external elements into a single, living structure that goes beyond traditional ERP software. In other words, it connects all of your processes, provides you with live information and insights, and seamlessly integrates your enterprise with the digital world at large.

The Intelligent Enterprise
Intelligent enterprises effectively use their data assets to achieve their desired outcomes faster – and with less risk. SAP is committed to helping every customer become a smart, best-run business and make the world run better.

Intelligent Technologies will help SAP Applications differentiate while at the same time natively comprehending the context of the business application. This includes higher-order intelligence with many scenarios oriented along business outcomes and relevant to lines of business, feedback mechanisms leveraging IoT and business networks as data sources for training feedback, as well as actionable insights in order to derive connecting insights to strategic decisions via a consistent User Experience (UX).

SAP HANA 1809 - The Intelligent ERP
SAP S/4HANA 1809, released in late 2018, significantly increases the possibilities for digital transformation across all lines of business. Imagine giving voice commands to your SAP ERP system and obtaining instant analytics. Or automating a large portion of your business processes, freeing employees for value-added activities. The streamlined architecture of the 1809 release is also scalable, enabling you to drive growth and profitability.

Industry innovations:

• Finance with Goods and Invoice Receipt Reconciliation leveraging machine learning, and the new SAP S/4HANA for Accruals Management, which is designed to support customers along the entire process of accruals
• Central Procurement, a big step in ERP landscape simplification and a functionality that will help you increase transparency across the procurement systems
• R&D innovation with the new Recipe Finder App and portfolio and project management analytics
• Manufacturing and Demand-Driven Replenishment, the game changer that helps you plan and manage supply chains based on customer demand, and not only via the traditional MRP procedures
• Retail and Fashion with new business scenarios including new planning strategies enhanced with segmentation functionality
• Banking, coming this release with and Loans Management / Deposits Management enhancements
• Public Sector, including major architecture simplifications
• Utilities with a new Analysis of meter reading, supported by an extended virtual data model
• Insurance, providing in that 1809 version a new Product configuration for insurance and digital products

Download our new Whitepaper: What's new in SAP S/4HANA today to learn more about the benefits and features of SAP S/HANA 1809.